We believe that shopping online should be easy and enjoyable. We work hard to hand make our products and we want you to be 100% satisfied with your purchase.
Customer service is one of our core values. Please let us know
if you have any questions about any of the products and if there is anything we can do to make your shopping experience better.
SHIPPING & FULFILLMENT
We will process your order within 3 business days unless a order processing delay has been noted on the website.
Most orders arrive in 1-3 business days after being shipped. You will get a tracking number with your shipment confirmation email.
Simply Curated currently ships all orders via USPS from our shipping and fulfillment studio in Grand Rapids, MI.
In the unlikely event that the product arrives damaged or broken, our carriers & shippers require photo documentation for reimbursement & quality control. Snap a photo with your phone and e-mail the image to firstname.lastname@example.org with your name and a brief message, and we will ship a replacement or issue a refund within a few days.
At this time we are accepting Visa, Mastercard, American Express and Discover. If you would like to get in touch with us about a different billing method please feel free to contact us.
You can also checkout with PayPal, ApplePay, ShopPay, and AfterPay.
Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.